Training Videos

2005 Training Series -- Certified Service Manager Training
Certified Service Manager Training Video featuring Rob Steinruck CET/CSM. Recorded live at 2005 T-E-A Management Institute.

Covers types of corporations, legal issues, employer/employee relationship, how to conduct legal interviews, sample questions asked on the CSM exam.

This course, along with the CSM Study Guide, will give a test-taker a good overview of knowledge required to pass the test.

DVD, about 3 hours.

Shipping of $6.05 will be added to the amount charged but will not reflect in your online store total. You may order up to 5 DVD's for one $6.05 freight charge.
$29.95
TS05-CSM
2005 Training Series -- Dealer Success Story, Consolidated Electronics, Inc.
Consolidated Electronics Inc. in Raleigh, N. C. is a successful business that does primarily warranty service.

They operate an extremely efficient, professional service center and Rob Steinruck CET/CSM of Consolidated does an excellent job of discussing and describing why the company is doing so well.

A link to a PowerPoint presentation used in this seminar is provided.

DVD, about 3 hours.

Shipping of $6.05 will be added to the amount charged but will not reflect in your online store total. You may order up to 5 DVD's for one $6.05 freight charge.
$29.95
TS05-DSS1
2005 Training Series -- There's Money In Those Walls!
Presented at 2005 T-E-A Management Institute by Brian Gibson CET and Fred Paradis of Elite Media Solutions, Wellesley, MA.

If you are looking for another service you can offer that will add to your service center's bottom line, you will want to view this presentation.

The presentation explains what is involved in offering installation and support for high-end home theater and entertainment products by two gentlemen who have been very successful using this business model in their own business.

DVD, about 3 hours.

Shipping of $6.05 will be added to the amount charged but will not reflect in your online store total. You may order up to 5 DVD's for one $6.05 freight charge.
$29.95
TS05-MIW
2005 Training Series -- NPSC Best Ideas Contest
Recorded live at NPSC 2005.

The annual Best Ideas Contest at NPSC has for many years been a staple of the NPSC schedule. Gerry McCann CET/CSM, EHF and wife Fay moderate the session every year. Everyone who attends comes away with lots of new ideas to enhance business and improve efficiency.

DVD, about 2 hours.

Shipping of $6.05 will be added to the amount charged but will not reflect in your online store total. You may order up to 5 DVD's for one $6.05 freight charge.
$29.95
TS05-BIC05